EduGrievance - Online Grievance Redressal Software

According to the new regulation of All-India Council for Technical Education, every AICTE-approved institution should establish online complaint mechanism in the campus to address the grievances of students and faculty members and for maintaining annual approval by the AICTE.This innovative solution will enable you to receive and act on complaints and grievances reported by students and teachers as well as to inform AICTE regarding the number of grievances received, disposed off and pending through the online monthly status report.Library-Genie

EduGrievance is brought to you by Oréll, a vibrant IT solutions provider focused on delivering cutting-edge solutions, primarily for institutions of learning. Led by a team of steadfast professionals with a combined expertise of over 30 years, a dedicated R&D Division and 24/7 customer-support, we are well-positioned to effectively serve your needs.

EduGrievance is a cloud based solution brought to you by Oréll, one of the top private sector business houses serving over 3000 clients across 40+ countries. This online complaint management solution from the house of Oréllallows higher education institutions to enhance satisfaction of students, parents, teachers and other institute stakeholders through comprehensive grievance management service. EduGrievance is highly sophisticated to automate the grievance process right from complaint registration to its closure. It also enforces optimal strategies to ensure the grievance gets attended within desired timeline or gets escalated to higher authorities for proper attention and intervention.Unlike paper-based grievance redressal, EduGrievancecurtails the delay or failure to reach the right person and enables the admin to redirect each to the relevant in charge officer instantly. Students, parents, teachers and other staff can effectively redress their complaints in time bound manner.

Features at-a-glance

EduGrievance gives opportunity for the institution to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency thereby establishing a very positive ambience.

Unique Features of EduGrievance:

  • Post complaints by students, teachers, parents and other staff
  • Own account for complainants, admin and grievance cell members to edit and reset their profile
  • Complainants can view status, notifications and reply for the complaints posted
  • Provision to give detailed account of the complaint in not less than 4000 words
  • Attach supporting files in favor of the complaint/grievance
  • Admin can add grievance cell members, head of the institution and management representative in the portal
  • Option to verify and approve registered users checking their authenticity
  • Admin can view complaints and check its authenticity
  • Assign complaints to grievance cell members based on the complaint nature/type
  • Grievance cell members can view complaints and send reply for the same along with attachments, if any
  • Re-open complaints and give satisfactory solution, if the complainant is not satisfied
  • Admin and Grievance Cell Members can generate report on monthly/quarterly/annual basis
  • Reports in three categories such as total grievances received, pending grievances, and closed grievances
  • Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.
  • Mobile Application for all customers

PRICING (Lifetime Perpetual Licence)

MRP : Rs.2,50,000.00
Special Offer : Rs.1,75,000.00

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